Here, we tried to answer as many questions as we could think of—if you can’t find your answer here, reach out to us and we’ll be happy to help.

Where are you located?

We’re located at 4607 Lazelle Ave, Terrace, BC V8G 1S3. You can visit us in-store during our business hours!

Can I shop in-store?

Yes! We’d love to see you in person. Come by during our opening hours to browse, ask questions, and get recommendations from our friendly team. Link to contact page

Do you offer home parties?

Yes, we host fun and educational home parties where you and your friends can explore products in a relaxed setting. Contact us to book one! link to home party page

Do you offer workshops?

We regularly host workshops to help you learn more about intimacy, pleasure, and confidence in the bedroom. Check our workshops page or reach out to see what’s coming up. link to workshop page

Do you offer private consultations?

Absolutely! We offer one-on-one consultations to answer any questions you may have and help you find products that suit your needs and preferences. link to consultation page

Do you offer gift baskets?

Yes! We create thoughtfully curated gift baskets for birthdays, bachelorettes, anniversaries, or just-because surprises. Each one is handpicked with care and can be customized—just ask us in-store or send us a message to learn more. link to basket page

Help, my toy won’t turn on!?

Most rechargeable toys need a full charge before use. Let it charge completely before trying it out. Some battery-operated toys have a paper slip in the battery compartment—make sure to remove it and tighten the cap. Check the included info booklet before contacting us.

Help, I don’t like my toy!!

We’re sorry to hear that! Our toys are high-quality and body-safe, but preferences vary. Finding the perfect toy can take a little trial and error. Check the Practical Use Tips on the product page, and feel free to reach out for suggestions!

How do I clean my sex toy?

Look for the cleaning information in the product description, or check out our guide on “How to Clean and Maintain Your Sex Toys.”

Should I share my sex toys?

If you choose to share, always disinfect the toy thoroughly and consider using a condom over it to reduce the risk of STIs and make clean-up easier.

Is there a legal age for me to order from your store?

Yes, you must be at least 18 years old to purchase from us.

Is your shipping and billing discreet?

Yes! We ship in plain packaging, and your bank statement will only say THE RUMOR LAB.

Help, I didn’t receive my full order?!

Sometimes orders are split into two shipments for faster delivery or due to stock availability. If part of your order is missing, the rest is likely on its way. If not, contact us and we’ll fix it quickly.

Help, I lost the charging cable -.-

No worries! Contact the manufacturer or reach out to us, and we’ll guide you on how to get a replacement.

Can I use my toy in water?

  • Waterproof = safe for full submersion

  • Splashproof = fine for the shower, but not the bath

  • Plugged-in toys = never use near water!